Refund policy
Return & Exchange Policy
At Al Kameez, your satisfaction is our priority. If your order isn’t quite right, we’re here to help.
Eligibility
-
You can request a return or exchange within 10 days of delivery.
-
Items must be unused, unwashed, and with all original tags and packaging.
-
Please provide your order number or receipt for verification.
Non-Returnable Items
-
Final sale or clearance products
-
Customized or personalized thobes
-
Gift cards
How to Return
-
Contact Us: Email info@alkameez.com or call +91 9072606500 with your order number and reason for return.
-
Ship Back: Pack the item securely and send it to the address shared by our team.
-
Return shipping costs are your responsibility unless the item is defective or incorrect.
-
-
Refund: Once approved, refunds are processed within 10–15 business days.
-
COD orders will be refunded to your Al Kameez online wallet only.
-
If the item is not accepted at the time of delivery, the partial payment is non-refundable.
-
Shipping charges are non-refundable.
-
Exchanges
-
Contact our team via email or phone to initiate an exchange.
-
Send the item back as instructed.
-
Once received, we’ll ship your new item.
-
Any price difference will be adjusted accordingly.
Damaged or Defective Items
If you receive a damaged or defective product, contact us right away. We’ll arrange a free replacement or full refund.
Need Help?
Al Kameez
MA Road, near Camp Bazar Masjid, Kannur, Kerala 670001
📧 info@alkameez.com
📞 +91 9072606500