Out of India Orders — Shipping, Returns & Exchanges

AL KAMEEZ · Shipping / REFUND / Exchnage Policy

Shipping & Returns (For orders outside India)

Everything you need to know about international delivery and what happens if your order comes wrong.

Shipping

  • We ship internationally to customers outside India, choosing the most suitable courier partner based on your location and PIN/ZIP code. 
  • Our partners currently include DHL, Fedex and others.
  • A standard shipping fee of ₹1000 (INR) is charged at checkout on every international order.
  • Tracking details are shared through email once your order has been shipped. (if you don't receive it, you can email us at info@alkameez.com)
  • Delivery timelines vary by destination and courier partner. But typically takes between (5 to 15 Days).
  • If you choose to refuse delivery after your order has been dispatched, the package may not be returned to India and could be disposed of by customs. As international return shipping can exceed the value of the order, we are unable to offer a refund in such cases.
Cancellation
  • Orders can be cancelled only before dispatch. Once dispatched, they cannot be cancelled due to international shipping restrictions.
    • We typically ship within 2 hours of receiving the order.
    • To cancel your order email us with your Order ID and we will cancel it right away after checking the dispatch status.
    • If cancelled before dispatch, the order amount will be processed for refund from our side to your original payment method within a working day.

    • The refund generally reach your account within 2 to 10 working days, depending on your bank or payment provider.

Returns/Exchanges

  • We are a small business operating from Kerala, India. In 9 out of 10 cases, the return shipment itself costs more than the value of the goods. For this reason, we do not accept returns or exchanges for reasons such as size issues, colour preferences, or change of mind. We would appreciate your understanding in this matter.

    • We offer a wide range of sizes, so please refer to our size chart and confirm your size before placing your order.
  • However, If your order arrives damaged, defective, incorrect, or visibly faded/discolored, including issues such as tears, stains, loose stitching, missing buttons, broken zips, or receiving the wrong product or color, we’ll absolutely make it right with a refund or replacement.
    • Return/Refund requests must be raised within 5 days of delivery.
Customs

Depending on your country, your order may be subject to customs duties, import taxes, or local charges when it arrives. These charges are set by your local authorities and are not included in the shipping fee paid at checkout. Any such charges, if applicable, will be the customer's responsibility.



Need help? Contact us

Get in touch with Al Kameez customer support about your order.

Email: info@alkameez.com
WhatsApp: +91 90726 06900